{"id":28886,"date":"2024-09-09T10:48:06","date_gmt":"2024-09-09T08:48:06","guid":{"rendered":"https:\/\/swisstastic.ch\/?page_id=28886"},"modified":"2024-10-11T08:36:49","modified_gmt":"2024-10-11T06:36:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/swisstastic.ch\/de\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n[et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb98%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb7rem||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2″ make_equal=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb max_width=\u00a0\u00bb2560px\u00a0\u00bb custom_padding=\u00a0\u00bb0rem||0rem||true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_font=\u00a0\u00bbModerustic Bold||||||||\u00a0\u00bb header_font_size=\u00a0\u00bb29px\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb5rem||5rem|6rem|true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb5rem||5rem|6rem|true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb0rem||0rem|0rem|true|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ header_text_align_tablet=\u00a0\u00bb\u00a0\u00bb header_text_align_phone=\u00a0\u00bbcenter\u00a0\u00bb header_text_align_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb45px\u00a0\u00bb header_font_size_phone=\u00a0\u00bb20px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″]

FAQ<\/h1>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#010223″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_font=\u00a0\u00bbModerustic Bold||||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_2_font_size=\u00a0\u00bb29px\u00a0\u00bb custom_margin=\u00a0\u00bb||-7px|||\u00a0\u00bb custom_padding=\u00a0\u00bb7rem|4rem|7rem|4rem|true|true\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb7rem|4rem|7rem|4rem|true|true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb3rem|2rem|3rem|2rem|true|true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ header_2_text_align_tablet=\u00a0\u00bb\u00a0\u00bb header_2_text_align_phone=\u00a0\u00bbcenter\u00a0\u00bb header_2_text_align_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb35px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb20px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″]

Questions fr\u00e9quemment pos\u00e9es par nos clients<\/h2>[\/et_pb_text][et_pb_image src=\u00a0\u00bbhttps:\/\/swisstastic.ch\/wp-content\/uploads\/2024\/09\/Composant-44-\u2013-1.png\u00a0\u00bb title_text=\u00a0\u00bbComposant 44 \u2013 1″ disabled_on=\u00a0\u00bbon|off|off\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb positioning=\u00a0\u00bbabsolute\u00a0\u00bb position_origin_a=\u00a0\u00bbcenter_left\u00a0\u00bb horizontal_offset=\u00a0\u00bb-104px\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb90%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb1rem||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px|||\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb max_width=\u00a0\u00bb2560px\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb icon_color=\u00a0\u00bb#e31e24″ _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_font=\u00a0\u00bbModerustic – Medium||||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_font_size=\u00a0\u00bb18px\u00a0\u00bb width=\u00a0\u00bb50%\u00a0\u00bb width_tablet=\u00a0\u00bb50%\u00a0\u00bb width_phone=\u00a0\u00bb94%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb module_alignment=\u00a0\u00bbleft\u00a0\u00bb custom_padding=\u00a0\u00bb1vw|2vw|1vw|2vw|true|true\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ body_font_size_tablet=\u00a0\u00bb20px\u00a0\u00bb body_font_size_phone=\u00a0\u00bb16px\u00a0\u00bb body_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb module_alignment_tablet=\u00a0\u00bbleft\u00a0\u00bb module_alignment_phone=\u00a0\u00bbcenter\u00a0\u00bb module_alignment_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″ toggle_font_size=\u00a0\u00bb20px\u00a0\u00bb toggle_text_align_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb toggle_text_align_phone=\u00a0\u00bbleft\u00a0\u00bb closed_toggle_text_align_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb closed_toggle_text_align_phone=\u00a0\u00bbleft\u00a0\u00bb closed_toggle_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb closed_toggle_font_size_phone=\u00a0\u00bb16px\u00a0\u00bb closed_toggle_font_size=\u00a0\u00bb20px\u00a0\u00bb toggle_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb toggle_level=\u00a0\u00bbh3″ toggle_font_size_phone=\u00a0\u00bb16px\u00a0\u00bb closed_toggle_font_size_tablet=\u00a0\u00bb20px\u00a0\u00bb toggle_font_size_tablet=\u00a0\u00bb20px\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bbDans quel pays livrez-vous ? \u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb border_radii=\u00a0\u00bbon|45px|45px|45px|45px\u00a0\u00bb border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bbModerustic Bold||||||||\u00a0\u00bb toggle_font_size=\u00a0\u00bb25px\u00a0\u00bb toggle_font_size_tablet=\u00a0\u00bb25px\u00a0\u00bb toggle_font_size_phone=\u00a0\u00bb18px\u00a0\u00bb toggle_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″ open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000″ closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_margin=\u00a0\u00bb1rem||1rem||true|false\u00a0\u00bb]

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Pour le moment, nous livrons exclusivement en Suisse.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbComment suivre ma commande ?\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000″ closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb1rem||1rem||true|false\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ border_radii=\u00a0\u00bbon|45px|45px|45px|45px\u00a0\u00bb border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bbModerustic Bold||||||||\u00a0\u00bb toggle_font_size=\u00a0\u00bb25px\u00a0\u00bb toggle_font_size_tablet=\u00a0\u00bb25px\u00a0\u00bb toggle_font_size_phone=\u00a0\u00bb18px\u00a0\u00bb toggle_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″]

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Nous n\u2019utilisons pas de logiciel de suivi de commande pour le moment. Les livraisons sont effectu\u00e9es par La Poste, qui vous livre dans un d\u00e9lai de 1 \u00e0 3 jours ouvrables. Une solution de suivi de commande est actuellement \u00e0 l\u2019\u00e9tude et sera prochainement disponible. <\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbPuis-je personnaliser mon poster ?\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000″ closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_link_text_color=\u00a0\u00bb#E02B20″ custom_margin=\u00a0\u00bb1rem||1rem||true|false\u00a0\u00bb border_radii=\u00a0\u00bbon|45px|45px|45px|45px\u00a0\u00bb border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bbModerustic Bold||||||||\u00a0\u00bb toggle_font_size=\u00a0\u00bb25px\u00a0\u00bb toggle_font_size_tablet=\u00a0\u00bb25px\u00a0\u00bb toggle_font_size_phone=\u00a0\u00bb18px\u00a0\u00bb toggle_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]

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Absolument, il est possible d\u2019int\u00e9grer votre logo, de changer le titre, les images, les cases ou de r\u00e9aliser un design sur mesure pour les entreprises comme pour les particuliers. Pour ce faire, envoyez-nous votre demande par email \u00e0 <\/span>admin@swisstastic.ch<\/span><\/a>.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbMes produits \u00e9taient endommag\u00e9s\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000″ closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_link_text_color=\u00a0\u00bb#E02B20″ custom_margin=\u00a0\u00bb1rem||1rem||true|false\u00a0\u00bb border_radii=\u00a0\u00bbon|45px|45px|45px|45px\u00a0\u00bb border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bbModerustic Bold||||||||\u00a0\u00bb toggle_font_size=\u00a0\u00bb25px\u00a0\u00bb toggle_font_size_tablet=\u00a0\u00bb25px\u00a0\u00bb toggle_font_size_phone=\u00a0\u00bb18px\u00a0\u00bb toggle_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]

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Si l\u2019un des produits re\u00e7us est endommag\u00e9, veuillez nous contacter dans un d\u00e9lai de 14 jours apr\u00e8s r\u00e9ception de votre commande par e-mail (<\/span>admin@swisstastic.ch<\/span><\/a>) en joignant une photo du d\u00e9faut constat\u00e9. Nous r\u00e9soudrons le probl\u00e8me dans les plus brefs d\u00e9lais.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbJe n’ai pas re\u00e7u les bons articles\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000″ closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_link_text_color=\u00a0\u00bb#E02B20″ custom_margin=\u00a0\u00bb1rem||1rem||true|false\u00a0\u00bb border_radii=\u00a0\u00bbon|45px|45px|45px|45px\u00a0\u00bb border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bbModerustic Bold||||||||\u00a0\u00bb toggle_font_size=\u00a0\u00bb25px\u00a0\u00bb toggle_font_size_tablet=\u00a0\u00bb25px\u00a0\u00bb toggle_font_size_phone=\u00a0\u00bb18px\u00a0\u00bb toggle_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]

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Si vous constatez une erreur dans les produits re\u00e7us, veuillez nous contacter dans un d\u00e9lais de 14 jours apr\u00e8s r\u00e9ception de votre commande par e-mail (<\/span>admin@swisstastic.ch<\/span><\/a>). En cas d\u2019erreur de notre part, nous organiserons une nouvelle livraison dans les plus brefs d\u00e9lais. <\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQuel cadre acheter pour mon poster ?\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000″ closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_link_text_color=\u00a0\u00bb#E02B20″ custom_margin=\u00a0\u00bb1rem||1rem||true|false\u00a0\u00bb border_radii=\u00a0\u00bbon|45px|45px|45px|45px\u00a0\u00bb border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bbModerustic Bold||||||||\u00a0\u00bb toggle_font_size=\u00a0\u00bb25px\u00a0\u00bb toggle_font_size_tablet=\u00a0\u00bb25px\u00a0\u00bb toggle_font_size_phone=\u00a0\u00bb18px\u00a0\u00bb toggle_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]

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Pour les posters au format A3, vous trouverez de jolis cadres \u00e0 partir de CHF 10.- chez Jumbo ou en ligne. <\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbTravaillez-vous avec les entreprises ?\u00a0\u00bb open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000″ closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_link_text_color=\u00a0\u00bb#E02B20″ custom_margin=\u00a0\u00bb1rem||1rem||true|false\u00a0\u00bb border_radii=\u00a0\u00bbon|45px|45px|45px|45px\u00a0\u00bb border_width_all=\u00a0\u00bb2px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font=\u00a0\u00bbModerustic Bold||||||||\u00a0\u00bb toggle_font_size=\u00a0\u00bb25px\u00a0\u00bb toggle_font_size_tablet=\u00a0\u00bb25px\u00a0\u00bb toggle_font_size_phone=\u00a0\u00bb18px\u00a0\u00bb toggle_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]

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 <\/p>\n

Oui. Vous pouvez adresser vos demandes ou vos commandes au nom de l’entreprise par email \u00e0 l’adresse <\/span>admin@swisstastic.ch.<\/span><\/a> Nous vous r\u00e9pondrons dans les plus brefs d\u00e9lais. <\/span><\/p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

FAQQuestions fr\u00e9quemment pos\u00e9es par nos clients    Pour le moment, nous livrons exclusivement en Suisse.    Nous n\u2019utilisons pas de logiciel de suivi de commande pour le moment. Les livraisons sont effectu\u00e9es par La Poste, qui vous livre dans un d\u00e9lai de 1 \u00e0 3 jours ouvrables. Une solution de suivi de commande est actuellement […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-28886","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - Questions pos\u00e9es par nos clients - Swisstastic<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez les questions fr\u00e9quemment pos\u00e9es par nos clients. 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