Scratch-off posters to (re)discover Switzerland

The brand “Swisstastic” and “swisstastic.ch” are reserved. Any use of these brands and/or the logo is subject to the prior written consent of the Company, which is the exclusive owner.

Use of our products for illegal or unauthorized purposes is strictly prohibited. The Company authorizes the user to consult the swisstastic.ch website only for strictly private purposes. The reproduction, presentation or distribution of the content of this site for commercial purposes is prohibited. This site and its contents are copyrighted and any unauthorized use is unlawful and will result in the immediate destruction of all copies, reproductions, downloads or printouts.

The swisstastic.ch site is normally accessible 24/7. However, the Company cannot be held responsible for possible interruptions of the site and associated services. By using this site, you acknowledge that its content may contain errors and may not be constantly updated. The swisstastic.ch site is provided “as is” and “subject to availability”, without any guarantee.

The Company reserves the right to suspend its activities, temporarily or permanently close the site or access to certain services, without notice or compensation. Under no circumstances can the Company be held responsible for disruptions or the impossibility of using the site, nor for breaches of computer security that could result in damage to users and their data.

Swisstastic scratch off posters are posters coated with a scratch off layer. They are wrapped in protective fabric and shipped in a protective cardboard tube via the Swiss Post delivery service.

Until payment, your order can be modified at any time by accessing your customer area on www.swisstastic.ch or by contacting our customer service.

As a customer, you can contact our Swisstastic customer service by email at admin@swisstastic.ch.

To purchase a product on swisstastic.ch, you must follow the purchase procedure indicated. Registering on swisstastic.ch allows you to create a customer account with your email address and manage your customer data there. To access your customer area, you must indicate the email address used when registering on the “My account” page. You will receive an email containing a link valid for 24 hours to access your customer area. If you encounter difficulty accessing your customer area, you can also send your subscription modification requests by email to admin@swisstastic.ch.

You are responsible for all purchases made from your customer area (account), as well as all actions and modifications made to your account (changing contact information, payment methods, delivery instructions, etc.). The processing of personal information is governed by our Privacy Policy. You must be at least 18 years old on the date of your registration and not be under guardianship or curatorship.

You may not use the Site for any illegal purpose or in any way that could damage our business or reputation. We reserve the right to suspend or terminate your access to the site and/or your account (including associated orders) in the event of non-compliance with these General Conditions. If you suspect or know that a third party has accessed your account without authorization, you must promptly notify Swisstastic customer service (admin@swisstastic.ch).

To place an order, you must follow the following steps:

• Choose the product(s) you wish to purchase on the Shop page

• Validate your basket by clicking on “Payment”

• Provide the personal information necessary for delivery of the product(s).

• Choose the payment method and pay for the order

Confirmation of the order establishes a distance sales contract between the Company and the customer. An email confirmation, issued by swisstastic.ch, will be sent to the customer.

The customer is required to provide the information required to place his order in a precise, complete and exact manner (full name, address, etc.). Any error in entering this information is the responsibility of the customer. Credit card information must be entered completely, accurately and validly. Any error in entering this information is the responsibility of the customer.

All prices of products offered for sale on the swisstastic.ch website are indicated in Swiss Francs (CHF). The prices in effect are those indicated at the time of the order. The Company is not subject to Value Added Tax, which is therefore not applicable. The prices of the products do not include the price of delivery, which is indicated in addition to the price of the products in the basket summary. The products can be sold separately from the delivery service, by choosing the “workshop collection” option, which requires the customer to contact the Company to coordinate the day and time at which the customer wishes to come and collect their items. purchases. The address of the workshop is indicated during the purchasing process. The prices displayed at the time of payment are binding.

Swisstastic reserves the right to:

 Modify prices at any time, while committing to apply the prices in force at the time the order is registered, subject to product availability on that date.

• Suspend all order management and delivery in the event of refusal of authorization for payment by credit card by officially accredited organizations, or in the event of non-payment.

• Refuse to deliver an order from a consumer who has not paid for an order in full.

You agree to provide current, complete and accurate order and account information for all orders placed on www.swisstastic.ch. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can process your transactions and contact you as needed.

Payment for products is made according to the payment methods offered during the order process, and under the conditions specified therein. We reserve the right to exclude certain payment methods based on the result of the verification of your data (identity and credit check).

To ensure the security of transactions, any payment by credit card on swisstastic.ch is made via the secure online payment system "Wix Payments", which encrypts all data relating to the order (including names, addresses and credit card numbers), thus guaranteeing the protection of information during its transmission.

Swisstastic ensures the delivery of its orders in Switzerland via the company Post CH AG. The products are delivered to the delivery address indicated by the customer when ordering.

Delivery conditions and possibilities (deposit in case of absence, hold at the counter, delivery to another address, etc.) are entirely managed by Post CH AG. It is the customer's responsibility to communicate their delivery preferences to Post CH AG via the Post CH AG website (poste.ch).

 If a product is exceptionally lost, the customer can contact after-sales service at admin@swisstastic.ch to request a replacement. The decision to make a commercial gesture will be taken unilaterally by the Company.

 If a product is returned to the Company by Post CH AG due to customer error (unclaimed package, invalid address, etc.), Swisstastic will retain the returned package. It is the customer's responsibility to contact Swisstastic to arrange re-shipment once the cause of the return has been resolved. In this situation, the costs of returning the package amount to CHF 20.-, all taxes included, and are invoiced by Swisstastic. Swisstastic may decide unilaterally to grant a commercial gesture regarding these costs.

It is the customer's responsibility to verify the conformity of the products received. The verification is considered to have been carried out if no complaint has been made to our customer service within 3 working days after receipt of the package (in case of doubt about the delivery date, postal tracking is used).

In the event of an anomaly, such as a broken container leading to the loss or destruction of the contents, an insufficient quantity of merchandise or non-compliance with the order, the customer must inform Swisstastic customer service of this non-compliance by submitting a complaint by email within 3 working days of receipt of the goods. Any complaint made after this deadline cannot be accepted.

It is not possible to return Swisstastic products once the order has been shipped.

Products whose intrinsic qualities do not correspond to the customer's expectations, as well as products ordered in error, are not refundable and cannot therefore be the subject of a complaint of non-conformity.

Products recognized as non-compliant with the customer's order will be replaced by Swisstastic within a maximum period of 28 working days.

Promotional offers are limited in time. The associated discounts or benefits are available for a specific period of time. They cannot be applied retroactively and do not give right to any remuneration or exchange, whether monetary or otherwise.

 The Company reserves the right to suspend or cancel any special offer, even in progress, without notice, concerning all promotional operations of the Swisstastic brand. We may, in our sole discretion, limit the number of persons who may receive an offer for any reason.

 Your participation in a Swisstastic promotional operation, whether through the use of a gift voucher, a reduction code or via a competition, automatically implies your acceptance of these General Conditions and the specific conditions linked to the promotional operation, if applicable, which will be communicated at the launch of the promotional operation concerned.

These General Conditions are subject to Swiss law.

 In the event of a dispute relating to these General Conditions, their interpretation and their consequences, or to the acts supplementing or modifying them, the parties will endeavor to find an amicable solution before taking legal action. The legal venue is established in Neuchâtel, Switzerland.

These General Conditions may be modified at any time, without notice. Last updated on 08/15/2023.